Privacy Policy

Welcome to https://www.market24bot.com, the website of SDC Capital FZCO, Adress Dubai Silicon Oasis, DDP, Building A1, Dubai. United Arab Emirates, license number 16323 (“market24bot” “we” “us” and “our” etc.). We are a software and online services provider company. For additional information, please visit https://www.market24bot.com. Welcome to https://www.market24bot.com, the website of SDC Capital FZCO, Adress Dubai Silicon Oasis, DDP, Building A1, Dubai. United Arab Emirates, license number 16323 (“market24bot” “we” “us” and “our” etc.). We are a software and online services provider company. For additional information, please visit https://www.market24bot.com.

We respect the privacy of the users of our website and our services (“you”, “your”) and are committed to protecting your personal data and information according to the applicable law. For this reason, your data will be used exclusively on the basis of the applicable legal provisions. This privacy policy (the “Privacy Policy”) explains how, to what extent and for what purposes we are collecting and subsequently processing personal data and information through our website. market24bot is the responsible entity (the "Controller") for the processing of your personal data and information on this website.

1. OVERVIEW

This Privacy Policy applies to your Personal Information when you visit this Website or use the Services. This Privacy Policy explains how we may collect, retain, process, share and transfer your Personal Information when you visit this Website or use the Services.

This Privacy Policy is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use this Website and the services.

Please contact us via info@market24bot.com if you have questions about our privacy practices that are not addressed in this Privacy Policy.

This Privacy Policy is incorporated by reference into any terms of service made available on the Website or in the Services. By using the Services, you agree to the terms of this Privacy Policy. If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately stop using the Services.

Upon your acceptance of this Privacy Policy, your Personal Information collected by us prior to the time of acceptance shall also be subject to this Privacy Policy.

2. DEFINITIONS

“Account” means a User’s account with this Website.

“Personal Information” means personal information that can be associated with an identified or identifiable person. “Personal Information” can include name, postal address, telephone number, email address, financial account information, account number, date of birth, and government-issued credentials (e.g., driver’s license number, national ID, passport, and Taxpayer ID). Personal Information does not include information that does not identify a specific User.

“Processing” means any operation or set of operations which is performed on Personal Information or on sets of Personal Information, whether or not by automated means, such as the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, restriction, erasure or destruction.

“Services”: any website owned or operated by us, any API Tools (as defined below), or mobile applications (the “App(s)”) and all services, features, functionality, and content provided through the Website, API Tools, or App, including: (i) any digital asset platforms and tools that allow trading of supported digital assets. market24bot allows setting the trading rules and automate their operation on third-party cryptocurrency exchanges.

“Website” means this website https://www.market24bot.com and our mobile apps, official social media platforms, or other online properties through which we offer the Services.

“User” means those users who has successfully registered with this Website.

3. WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect information about you when you visit our Websites or use the Services, including the following:

• i) Registration information – When you create an Account or use the Services, we may require you to provide us with your name, postal address, telephone number, and email address to create an Account.
• ii) Identity Verification information – We may require you to provide us with additional Personal Information as you use the Services which we may use in collaboration with service providers acting on our behalf to verify your identity, source of funds, and address, and/or to manage risk as required under applicable law. This information may include your date and place of birth, taxpayer or government identification number, a copy of your government-issued identification, or other personal information.
• iii) Transaction and experience information – When you use the Services, we may collect information about the transaction, as well as other information associated with the transaction such as amount placed for a purchase/sale order. This information may include your digital wallet address, Internet protocol (IP) address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC address, details about your browser or device, geo-location information, Internet service provider, pages that you visit before and after using the Services, and other information about how you use the Services. These information would be collected to facilitate the Services we provide.
• iv) Information about you from third-party sources – We may obtain information from third-party sources such as public databases, ID verification partners, and credit bureaus, where permitted by law. Such information may include your name, account number and/or customer ID with a third party, address, job role, public employment profile, credit history, status on any sanctions lists maintained by public authorities, and other relevant data.
• v) Other information we collect related to your use of the Services – We may collect additional information, including email address, telephone number, mail address from or about you when you communicate with us, contact our customer support teams or respond to a survey. Such information will be collected to maintain contact with you and to provide the Services.

4. HOW DO WE PROCESS PERSONAL INFORMATION?

We may process your information for the following purposes:

• i) To operate the Website and provide the Services, including to:
  • generally manage individual information and accounts;
  • authenticate your access to your Account;
  • communicate with you about your Account and your transactions;
  • provide a personalized experience and implement the preferences you request;
  • keep your Account information up to date and process transactions.
• ii) To manage our business needs, such as monitoring, analyzing, and improving the Services and the Websites’ performance and functionality; ensuring quality control and staff training; develop new products and Services; and enforcing our agreements with third-parties;
• iii) To manage risk and verify your identity. We may use Personal Information to enhance security, monitor and verify service access, combat spam or other malware or security risks; prevent potentially prohibited or illegal activities; and enforce our Terms of Service.
• iv) To facilitate services provided by third parties. We may provide your Personal Information to any third parties if you choose to render any services provided to you directly by such third party. For example, if you choose to enter into trading via market24bot partnered cryptocurrency exchanges or third party payment providers, we may share your Personal Information with such third party in order to facilitate such services.
• v) To market to you about the Services and the products and the Services of unaffiliated businesses. We may also Process your Personal Information to uniquely tailor the marketing content, advertisements, and offers, and certain Services or Website experiences to better match your interests on the Website.
• vi) To provide personalized Services. We may use your Personal Information and other information collected in accordance with this Privacy Policy to provide a targeted display, feature, or deliver targeted offers based on your communication preferences.
• vii) To comply with our obligations and to enforce our terms of services, including to comply with all applicable laws and regulations.
• viii) To provide customer support, for example to respond to your requests, resolve disputes, and troubleshoot problems.
• ix) Other uses. We may use personal information for any other purpose disclosed to you at the time you provide such information or otherwise with your consent.

5. HOW DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

Our Website makes use of cookies. Cookies are small text files or other storage technologies downloaded by your Internet browser and stored on the device you use to access the Website (e.g., your desktop computer, tablet or smartphone). Depending on their purpose, cookies log specific user-related information such as your user preferences, authentication information, security parameters, data concerning the device you access the Website with, location data, IP address and statistical information regarding your use of the Website. Where necessary during your visit of the Website or when revisiting the Website, your Internet browser transmits the cookies including the contained information back to the servers they were initially downloaded from. The analysis and Processing of such information allows us to ensure the functionality of the Website, improve your online experience and optimize the structure and content of the Website. The cookies we use can be categorized as follows:

Session Cookies These are cookies that allow our Website to collect information about what you do during a browsing session each time you visit the Website. When connecting to our server, your device will be allocated a session ID, which enables our server to identify your device during the session and facilitates Website usability. These cookies are temporary and are set to be deleted when you leave the Website;

Persistent Cookies These are cookies that are stored by your Internet browser for more than a session and are set to expire within a defined time period. Persistent cookies enable us to remember your settings and information, so you do not have to keep re-entering them whenever you visit our Website. They also measure how you use and interact with the Website and enable us to personalize the Website. For example, they may allow us to alter the rotation of images on the Website so that different images will be displayed on your next visit;

First-Party Cookies These are cookies that we store and access on your device in our capacity as controller of your Personal Information when you visit our Website. They might include cookies related to third-party service providers, provided that we control and determine the purposes and means of the Processing of your Personal Information logged by such cookies. As a result, first-party cookies might log user-related Personal Information accessible to and Processed by third parties on our behalf and subject to our instructions.

Third-Party Cookies These are cookies that are stored and accessed on your device by third parties determining the purposes and means of the Processing of your Personal Information logged by such cookies. You may influence the scope and extent to which we use cookies when you visit our Website. In particular, you may prevent cookies from being stored on your device by adjusting the respective settings on your Internet browser. For more information on how to do so in the settings of your particular Internet browser, please see the following information:

Third-Party Cookies These are cookies that are stored and accessed on your device by third parties determining the purposes and means of the Processing of your Personal Information logged by such cookies. You may influence the scope and extent to which we use cookies when you visit our Website. In particular, you may prevent cookies from being stored on your device by adjusting the respective settings on your Internet browser. For more information on how to do so in the settings of your particular Internet browser, please see the following information:

Chrome: https://www.google.com/intl/en/chrome/browser/privacy/

Firefox: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy

Safari: http://www.apple.com/privacy/manage-your-privacy/

However, please be aware that this might render certain functions of our Website inoperable or more difficult to use. Depending on the Internet browser you use, you might also be able to specifically reject third-party cookies. In this context, please note, however, that third parties might still have access to your Personal Information to the extent that such information is logged by first-party cookies. For additional information on first-party and third-party cookies used on our Website in the context of third-party services and for information on how you might stop such cookies from being stored on your device

6. DO WE SHARE PERSONAL INFORMATION?

We may share your Personal Information or other information about you with others in accordance with the Privacy Policy. We may share your Personal Information or other information for the following reasons:

• i) With other members of our corporate family: We may share your Personal Information with other members of our family of entities for various purposes, including but not limited to, to provide the Services you have requested or authorized; to manage risk; to help detect and prevent potentially illegal and fraudulent acts and other violations of our policies and agreements; and to help us manage the availability and connectivity of the Services, and communications.
• ii) With third parties that provide services to us: We may share Personal Information with third-party service providers that perform the Services and functions at our direction and on our behalf. These third-party service providers may, for example, provide you with the Services, verify your identity, assist in processing transactions, send you advertisements for the Services, or provide customer support. By using the Services, you have acknowledged and approved that third-party service providers have the right to collect, process and store your Personal Information.
• iii) With other third parties to protect us or others We may share information about you with other parties for our business purposes, including:
  • to protect the vital interests of a person;
  • to protect our property, the Services and legal rights;
  • to help assess and manage risk and prevent fraud against us, our Users and fraud involving the Website or use of the Services, including fraud that occurs at or involves our business partners, strategic ventures, or other individuals;
  • to companies that we plan to merge with or be acquired by;
  • to support our audit, compliance, and corporate governance functions.
• iv) With other parties as permitted or required by law and regulations: We may share information about you with other parties if we need to do so to comply with a law, legal process or regulations; or as required by law enforcement, regulators, government officials, or other third parties in relation to a subpoena, court order, or other legal process or requirement under applicable law or regulation; or when we believe, in our sole discretion, that the disclosure of Personal Information is necessary or appropriate to prevent physical harm or financial loss; or to report suspected illegal activity or to investigate violations of the Agreement or to satisfy regulatory requirements as applicable to provide our Services.
• v) With your consent: We also will share your Personal Information and other information with your consent or direction, including if you authorize an account connection with a third-party account or platform.

7. WHY DO WE RETAIN PERSONAL INFORMATION?

We retain Personal Information to fulfill our legal or regulatory obligations and for our business purposes. We may retain Personal Information for longer periods than required by law if it is in our legitimate business interests and not prohibited by law. If your Account is closed, we may take steps to mask Personal Information and other information, but we reserve our ability to retain and access the data for so long as required to comply with applicable laws. We will continue to use and disclose such Personal Information in accordance with this Privacy Policy.

8. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We maintain appropriate technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Information against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls. However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. While we are dedicated to securing our systems and the Services, you are responsible for securing and maintaining the privacy of your password(s) and Account registration information, for example, to choose a password of sufficient length and complexity and not reveal account credentials to any third-parties, and verifying that the Personal Information we maintain about you is accurate and current. We are not responsible for protecting any Personal Information that you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us.

9. CAN CHILDREN USE THE SERVICES?

The Website and the Services are not directed to people under the age of 18 (the “Minors”). We do not knowingly collect information, including Personal Information, from Minors or other individuals who are not legally able to use the Website and the Services. If we obtain actual knowledge that we have collected Personal Information from a Minor, we will promptly delete it, unless we are legally obligated to retain such data, and take steps to disable that Account.

10. THIRD-PARTY WEBSITES AND SOCIAL MEDIA PLATFORMS

The Services may contain links to websites and services that are owned or operated by third-parties (the “Third-party Service”). Any information that you provide on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect your information, we recommend that you carefully review the privacy policies of all Third-party Services that you access.

Our Services may include access to publicly accessible blogs, forums, or social media platforms. Personal information you voluntarily transmit or publish online in a publicly accessible blog, forum, or social media platform may be viewed and used by others without any restrictions. By using such services, you assume the risk that your personal information may be viewed and used by third-parties for any number of purposes.

11. OTHERS

Changes to This Privacy Policy. We may revise, modify for replace this Privacy Policy from time to time to reflect changes to our business, the Website or the Services, or applicable laws. The revised Privacy Policy will be effective as of the published effective date. If the revised version includes a substantial change, we will provide you with a prior notice by publishing a new version of the Privacy Policy here, or by email.

Transfers of Your Personal Information to Other Countries. Our operations are supported by a network of computers, cloud-based servers, and other infrastructure and information technology, including, but not limited to, third-party service providers. By using our Websites and the Services, you agree that all information collected via or by this Website may be transferred, processed, and stored anywhere in the world, including but not limited to, in the cloud, on our servers, on the servers of our affiliates, or the servers of our service providers, to provide the Services. And you consent to your Personal Information being transferred to other countries, including countries that have different data protection rules than your country. We will protect your information as described in this Privacy Policy if your Personal Information is transferred to other countries. We do not represent that our Websites and the Services are appropriate or available in any particular jurisdiction.

12. CONTACT US

You may contact us if you have general questions about our Privacy Policy and practices or questions about your Account information or Personal Information. We provide users with the ability to review and correct their personal information where it is inaccurate. You may do this at any time by logging in to your account or by contacting us at info@market24bot.com.